Frequently Asked Questions

Eagle Eye Networks

1. What do you guys do?
2. How long have you been in business?
3. Where are you located?
4. Why should I trust you guys to know about cloud video?
5. How do you sell your products/service?

Eagle Eye Cloud

1. What kind of integration does the Eagle Eye Security Camera VMS do?
2. Wait, tell me more about this API.
3. Does it work with other VMS systems?
4. How secure is my data in your cloud?

So, is this like a DVR/NVR?

Eagle Eye Camera Compatibility

1. What cameras are compatible with the Eagle Eye platform?
2. What if I have existing analog cameras?
3. What’s the difference between IP and analog cameras?
4. Do you work with PTZ cameras?
5. Do you work with wireless cameras?
6. I already have cameras that aren’t on your list, what do I do?

Using the Eagle Eye Security Camera VMS

1. What hardware is needed?
2. What is the bridge?
3. What’s installation like?
4. Do I have to download anything?
5. What kind of Internet bandwidth do I need?
6. How many locations can I have to use the Eagle Eye VMS?
7. What’s the maximum number of users for the Eagle Eye VMS?
8. How do I access my video?
9. Who owns the bridge/CMVR?

Current Eagle Eye Customers
Check out our tech support FAQs here.

Don’t see your question here? Contact us to get the answer.

Eagle Eye Background

1. What do you guys do?
Eagle Eye Networks is a security and operations video management company. Eagle Eye Networks provides an on-demand security and operations VMS in conjunction with a surveillance video API platform.

2. How long have you been in business?
Engineering began in the summer of 2012 and Eagle Eye Networks officially launched its first product, the Eagle Eye Security Camera VMS, in January 2014.

3. Where are you located?
We are located in downtown Austin, Texas. Contact us if you’d like to stop by. We welcome visitors.

4. Why should I trust you guys to know about cloud video?
We have a great management team with a wide breadth of knowledge and experience in the IT, physical security, and video surveillance industries. Our team knows both the cloud and video, inside and out.

5. How do you sell your products/service?
We do not sell directly to the user. We sell through the channel, which means that we work with partners who sell to the end customer. If you’re an end user, don’t let that scare you off- we will put you in contact with a channel partner who will be the best fit for you.

Eagle Eye Cloud Platform

1. What kind of integration does the Eagle Eye Security Camera VMS do?
The entire Eagle Eye Security Camera VMS is built on the Eagle Eye Cloud Video API, opening the door for different types of integration like, for example, access control systems.

2. Wait, tell me more about this API.
Our API is open to all interested developers- check out our dedicated API page. In May 2014, we sponsored APIcon, a hackathon in San Francisco- the winning team used our API, along with the APIs from Evernote, Pubnub, and more.

3. Does it work with other VMS systems?
Our Eagle Eye Security Camera VMS is a standalone system that does not work with other VMS systems.

4. How secure is my data in your cloud?
Eagle Eye Networks utilizes Complete Privacy Encryption, technology implemented in the Eagle Eye Security Camera VMS and Eagle Eye Video API Platform that encrypts and keeps the video private and secure. All data undergoes bank-level encryption at rest and during transmission, keeping it secure from beginning to end.

So, is this like a DVR/NVR?
To a point.

Eagle Eye Camera Compatibility

1. What cameras are compatible with the Eagle Eye platform?
The Eagle Eye Security Camera VMS is compatible with a large number of ONVIF and analog cameras. We are constantly adding new cameras to the list- check out our [current] list of compatible cameras here.

2. What if I have existing analog cameras?
No problem! We work with the majority of analog cameras. There’s no need to do a complete overhaul of your analog system if you aren’t ready, the Eagle Eye Security Camera VMS has built in encoders that will work with your existing analog cameras. If you know you will be moving towards digital in the future, the Eagle Eye system is a great transition as it works with both analog and IP cameras.

3. What’s the difference between IP and analog cameras?
IP Cameras are the new generation of digital cameras. Analog cameras are the older generation cameras with a similar quality to a VCR. While analog cameras are fairly inexpensive, the picture quality often leaves a lot to be desired. The new digital IP Cameras provide better pictures as well as many additional capabilities such as analytics and wireless options.

4. Do you work with PTZ cameras?
We do work with a number of PTZ cameras. Check our camera compatibility list to see if your camera is included.

5. Do you work with wireless cameras?
We do work with a number of wireless cameras. Again, check our camera compatibility list to see if your camera is included.

6. My cameras aren’t on your list, what do I do?
Contact us, let us know which cameras you’re using, and we’ll get started on making it work for you.

Using the Eagle Eye Security Camera VMS

1. What hardware is needed?
We have an on-site appliance, the bridge. Additionally, while some of our models have a built in PoE component, we recommend using a PoE switch for the models that do not.

2. What is the bridge?
The bridge is our cloud-managed on-premise appliance that connects the cameras to the Eagle Eye data center where the video is stored. The bridge buffers the video in case the internet connection goes down. The bridge also does the encryption, data de-duplication, bandwidth management, motion analysis, and compression of the video.

3. What’s installation like?
It’s simple. In fact, we have a video of a 6th grader setting up the Eagle Eye Bridge in less than 5 minutes.

4. Do I have to download anything?
No download needed. Plus, we manage updates for the bridge remotely, so no effort from the user is required.

5. What kind of Internet bandwidth do I need?
We recommend 400 kbps per IP camera. This is not a rule, however. Our system is flexible and there are many different settings that can be adjusted to make our system work with your upload bandwidth. Read this for an in-depth look at bandwidth, along with some examples.

6. How many locations can I have to use the Eagle Eye VMS?
As many as you want. In fact, the Eagle Eye VMS is ideal for multiple locations.

7. What’s the maximum number of users for the Eagle Eye VMS?
There is no maximum number.

8. How do I access my video?
From the web or our dedicated mobile apps.

9. Who owns the bridge/CMVR?
Eagle Eye Networks owns the bridge. We also keep it updated, maintain it, and address any issues that there might be with it. In the case of the CMVR, the customer owns it.